How Contact Us

John Smith Kitchens & Interiors was originllay founded by Norman and Marilyn in 1996, Originaly selling handmade pine furniture for a number of years. In 1999 we made our first pine kitchen since then the company has gone from strength to strength  now producing quality handmade kitchens, in  many species of solid wood.

We manufacture all our own kitchens and furniture in our workshop in the Vale of belvoir, In 2000 their son Tom joined the family buisness helping with the installation of the kitchens, over the years has grown to manage the family buisness bringing it into the 21st century along with his Wife Sarah and young family. They have gained experince over the years in helping there customer's in designing beutiful kitchens and furniture.

The ordering process

The prices for our standard size items appear on our website, but we are happy to quote for bespoke sizes and individual pieces. When we quote for an item the quote is valid for 30 days. Any changes to orders after ordering may incur an extra charge, again we would be happy to quote for any such changes.

Orders generally take between 6 and 8 weeks to be completed, but as we are small business and these are all hand-made items this is only a guide. We cannot be be held responsible for circumstances beyond our control which may lead to a longer lead time. We will always keep you informed if there are any delays with your order.

Cancellations

All our items are tailor-made to your specifications, we don’t carry all items in stock, but we do offer reassurance when you place an order. We allow a cancellation period of 7 days from the day you place an order. If you cancel during this period you will receive a full refund of all monies paid, refunds will be made within 14 days of cancellation, which must be made in writing. If you cancel an order between 7 days from ordering and up to and including 14 days from ordering then we will refund 50% of any monies paid, refunds will be made within 14 days of cancellation, which must be made in writing. After this time we are not able to offer any refunds, it may, however, still be possible to change some of the details of your order – though extra charges may apply.

Manufacturing and the timber we use

some of our furniture is made from a rustic reclaim wood . As such the timber is used, so it will have marks, cracks, dents and scars on it. The wood may have splits and knots as well as marks from rust or paint, or holes, stains and saw marks. This reclaimed timber may not always be entirely flat, it may be bowed and slightly uneven. We sand the timber make it suitable for use but it will still retain much of this character. The colour of the timber we use may vary too. Our website shows images of our finished products which give a good representation of the natural finished colour, but there may be variances and some of the boards we use are lighter and some, darker.

please remeber you are buying a timber product which is handmade and a nutural product

in some cases we may use a veneer product or moisture board to aide the integratory of the structure.

When the furniture arrives the changes in environment may causes changes in the wood. This is the case with all wooden products. The furniture is manufactured to allow for such movement but will it not stop it altogether. In particular, centrally heated homes, underfloor heating, radiators and exposure to directly sunlight will cause this movement. Cracks, shakes and splits may open up and warps may occur. This is simply a natural occurrence with wooden products and we cannot accept returns or refunds on the basis of these changes.

Delivery

The vast majority of our deliveries will be carried out by our in-staff delivery team. As often as possible we aim to do free assembly and set up.

Please inform us if there are issues with regards to parking around the property and if the property is a new build, as we will require the nearest postcode or landmark.

On rare occasions, deliveries may be carried out by independent companies/carriers. Therefore, although we can offer guidance and communication to these supplier/carriers, specific days and times may be outside of our control and delays, though rare, are sometimes unavoidable.

Delivery timescales will depend on the goods ordered and will be advised on each individual order. 

When you receive furniture, please inspect it carefully as we cannot accept responsibility for any loss or damage once our courier has delivered.

Returns

As all our furniture is bespoke, and made to order, it is not eligible for return or a refund unless there is a manufacturing fault beyond the natural changes which occur in natural wooden products (as described above).

Returns

As all our furniture is bespoke, and made to order, it is not eligible for return or a refund unless there is a manufacturing fault beyond the natural changes which occur in natural wooden products.

Cancellations

All our items are tailor-made to your specifications, we don’t carry all items in  stock, but we do offer reassurance when you place an order. We allow a cancellation period of 7 days from the day you place an order. If you cancel during this period you will receive a full refund of all monies paid, refunds will be made within 14 days of cancellation, which must be made in writing. If you cancel an order between 7 days from ordering and up to and including 14 days from ordering then we will refund 50% of any monies paid, refunds will be made within 14 days of cancellation, which must be made in writing. After this time we are not able to offer any refunds, it may, however, still be possible to change some of the details of your order – though extra charges may apply.

For more information please see our terms and conditions.

 Privacy Policy

This Privacy Policy describes how and when we collect, use, and share information when you purchase an item from us, contact us, or otherwise use our services through our website, direct contact or third parties.

This Privacy Policy does not apply to the practices of third parties that we do not own or control.

Information We Collect

To fulfil your order, you must provide us with certain information, such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information.

Why We Need Your Information and How We Use It

We rely on a number of legal bases to collect, use, and share your information, including:

– as needed to provide our services, such as when we use your information to fulfil your order, to settle disputes, or to provide customer support;

– when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list;

– if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as providing and improving our services. We use your information to provide the services you requested and in my legitimate interest to improve my services.

Information Sharing and Disclosure

Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:

Service providers. We engage certain trusted third parties to perform functions and provide services to our business, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.

Business transfers. If we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law.

Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.

Data Retention

We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. we generally keep your data for the following time period: 6 years.

We may store and process your information through third-party hosting services in the US and other jurisdictions, for example Dropbox. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:

Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.

Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (such as where we am required to store data for legal reasons) we will generally delete your personal information upon request.

Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

We manufacture a range of handmade standard furniture, along with our bespoke kitchens. we also offer a made to measure service on all our products, we are also happy to discuss one off commisions with you of your own designs.

We are always pleased to welcome customers to our workshop – just give us a call to arrange a time. Please remember the workshop is a fully wood working area and not a glamorous showroom.

All our furniture is available in larger quantities – please contact us with your requirements.